Turn Candidate and Client Experience into Revenue

We connect the dots between experience and revenue.
Automated feedback. AI insights. Revenue-driving actions.

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Why Talent Analytics

By gaining a true understanding of how your candidates and clients feel about your business, you can take the necessary action to develop and grow.

Measure and improve every experience

Measurement is the first step that leads to control and eventually improvement. CX pro by Talent Analytics allows recruiters to manage risks, improve experiences, develop talent and showcase their quality.

Automate NPS and Feedback from your CRM

NPS is the universally recognised way of measuring customer satisfaction and loyalty. By understanding whether your candidates and clients are promoters or detractors of your business you can begin to predict future business growth or decline.

Integrate seamlessly with Bullhorn, JobAdder or Vincere to begin taking control of your future growth.

Utilise AI to analyse the voice of the customer

Through our integration with OpenAI/ChatGPT, we are able to anonymise feedback, analyse it, and extract a summary of trends. From these trends, CX Pro is able to generate curated guidance on the best course of action to improve business results.

Summaries and guidance are automatically sent through to you as reports and you are also able to generate them yourself within the app.

Create Accountability. Drive Actions. Increase Productivity.

Action is where feedback turns into impact. CX Hub transforms every candidate and client response into accountable workflows. Automated replies acknowledge people instantly, case management assigns ownership and leadership stays informed through Microsoft Teams alerts.

AI categorises feedback to identify the trends impacting the business the most. Reports are produced for each consultant, giving managers the evidence to coach effectively, reduce detractors and lift performance. Positive feedback is equally actioned with promoters activated to drive re-engagement and open doors to senior candidates for business development.

Take back control as you scale

Every interaction presents a chance to make a positive or negative impact. It’s the culmination of these experiences that directly impacts customer loyalty, revenue growth, and profitability. By becoming experience-led, recruitment businesses are able to keep control as they scale and drive profitability.

Performance Management

CX Pro breaks down your NPS scores into leaderboards for teams and individuals to give complete oversight as to who is creating promoters of your business and who is creating detractors. Set benchmarks for individuals to track against and explore detailed client analytics.

Learning & Development

Utilising AI, we identify your growth opportunities by analysing every score and piece of feedback you receive. CX Pro will send you regular reports to summarise overall sentiment, what is going well, what needs to improve as well as curated learning content to help develop your team.

Business Development

By harnessing your most powerful selling tool - the voice of your customers, CX Pro allows you to showcase outstanding service delivery utilising verified data and social proof. Providing this evidence is critical to both attracting new customers and retaining current ones.

How it works

Taking an integrated CX approach allows businesses to move beyond just using sales activity and finance metrics to measure performance. It allows for a true understanding of the voice of the customer and to focus on experience improvement for better business results.

Measure

CX Pro by Talent Analytics automates the collection of your qualitative feedback and NPS scores directly from your recruitment CRM (Bullhorn, JobAdder, and Vincere) and brings it all together on one dashboard.

Analyse

Analyse your results by viewing your company leaderboards which are broken down by consultants' teams and clients. Identify risks and growth opportunities.

Improve

Generate AI reports via our integration with OpenAI/ChatGPT which will identify the core sentiment from your candidate and client feedback and provide written guidance for managers.

Showcase

We harness your most powerful sales asset - the voice of your candidates and clients. Our showcase tool allows you to present verified data and social proof where you need it (Email, Google & Linkedin).

Simple integrations that harness AI and automation

Connect to Bullhorn, JobAdder, or Vincere to automate the collection of your NPS/Feedback and receive regular AI analysis reports through our integration with OpenAI/ChatGPT