Become an experience-led recruitment business
AI-Powered Experience Management Software for Recruiters.
Talent Analytics automates the measurement of your candidate and client feedback and turns it into opportunities.
Start your 7 day free trial.
Why Talent Analytics
Measure and improve every experience
Automate NPS and Feedback from your CRM
NPS is the universally recognised way of measuring customer satisfaction and loyalty. By understanding whether your candidates and clients are promoters or detractors of your business you can begin to predict future business growth or decline.
Integrate seamlessly with Bullhorn, JobAdder or Vincere to begin taking control of your future growth.
Utilise AI to analyse the voice of the customer
Through our integration with OpenAI/ChatGPT, we are able to anonymise feedback, analyse it, and extract a summary of trends. From these trends, CX Pro is able to generate curated guidance on the best course of action to improve business results.
Summaries and guidance are automatically sent through to you as reports and you are also able to generate them yourself within the app.
Evidence your service quality with data and social proof
By implementing an automated system to verify your service levels you are able to showcase it to prospects to guarantee service delivery. In addition, you are able to retain customers and build confidence by consistently evidencing you are an excellent extension of their brand.
Rather than simply explaining what you are good at, harness your most powerful sales tool – the voice of your customers and provide social proof that candidates and clients can trust.
Take back control as you scale
Every interaction presents a chance to make a positive or negative impact. It’s the culmination of these experiences that directly impacts customer loyalty, revenue growth, and profitability. By becoming experience-led, recruitment businesses are able to keep control as they scale and drive profitability.
Performance Management
CX Pro breaks down your NPS scores into leaderboards for teams and individuals to give complete oversight as to who is creating promoters of your business and who is creating detractors. Set benchmarks for individuals to track against and explore detailed client analytics.
Learning & Development
Utilising AI, we identify your growth opportunities by analysing every score and piece of feedback you receive. CX Pro will send you regular reports to summarise overall sentiment, what is going well, what needs to improve as well as curated learning content to help develop your team.
Business Development
By harnessing your most powerful selling tool - the voice of your customers, CX Pro allows you to showcase outstanding service delivery utilising verified data and social proof. Providing this evidence is critical to both attracting new customers and retaining current ones.
How it works
Taking an integrated CX approach allows businesses to move beyond just using sales activity and finance metrics to measure performance. It allows for a true understanding of the voice of the customer and to focus on experience improvement for better business results.
Measure
Analyse
Improve
Showcase
Simple integrations that harness AI and automation
Connect to Bullhorn, JobAdder, or Vincere to automate the collection of your NPS/Feedback and receive regular AI analysis reports through our integration with OpenAI/ChatGPT